Delivery & Returns

We want PWC Trade orders to be straightforward from the point you place your order through to delivery.

Because we sell wholesale boxes of pre-owned clothing, stock can vary from box to box. Our product pages explain the quantity, category, grading and expected variation before you buy.

UK Delivery

Tracked UK delivery is included unless otherwise stated on the product page or at checkout.

The estimated dispatch and delivery window for each product is shown on the relevant product page before ordering.

Orders are packed and dispatched from PWC Trade in the UK.

Delivery times are estimates rather than guarantees and may occasionally be affected by courier delays, public holidays or circumstances outside our control.

Dispatch

We aim to prepare orders within the dispatch window shown on the product page.

Larger or multi-box orders may require additional preparation time. Where this applies, we will contact you if there is likely to be a material delay.

Once your order has been dispatched, tracking information will be provided where available.

Delivery Areas

Our standard delivery service is intended for UK mainland addresses.

Some locations, including certain Highlands, islands and other remote areas, may require a different service or additional delivery charge.

If this applies to your order, we will contact you before dispatch.

Checking Your Order

Please check your delivery as soon as reasonably possible after it arrives.

Wholesale second-hand clothing will naturally vary in colour, size, style, branding and individual condition within the specification of the box.

Product photography should be treated as representative unless the product page specifically states that the exact items pictured will be supplied.

Returns

PWC Trade is primarily intended for resellers and business customers buying wholesale stock.

Because of the mixed and variable nature of wholesale pre-owned clothing, please review the product description, grading information, quantity, expected variation and representative photography carefully before ordering.

We do not treat normal variation within the stated product specification or grading range as a fault.

If your order is materially different from the product specification supplied, arrives damaged in transit, or you believe there is another genuine issue with the order, please contact us as soon as possible so we can review it with you.

Please include:

• Your order number

• A brief explanation of the issue

• Photographs where relevant

• Details of the affected items or boxes

We may ask for additional information before agreeing the most appropriate resolution.

Change of Mind

Wholesale stock is purchased on the basis of the product specification provided.

Change-of-mind returns are not generally offered on wholesale boxes unless agreed by PWC Trade or required by applicable law.

If you are unsure whether a box is suitable for your business, please contact us before ordering.

Returning Stock

Please do not return any goods without contacting us first.

Where a return is agreed, we will provide instructions for how and where the stock should be returned.

Returned goods must be sent back in the condition agreed with us and should include all relevant items from the affected order unless we have confirmed otherwise.

Refunds

Where a refund is agreed, it will normally be returned to the original payment method.

The timing of the refund appearing in your account will depend on your payment provider.

Business and Consumer Rights

PWC Trade is designed primarily for business and reseller customers.

Nothing in this policy is intended to remove or restrict any rights that cannot legally be excluded.

Questions Before Ordering?

If you have any questions about delivery, grading, stock variation or whether a box is suitable for your resale model, please contact PWC Trade before placing your order.

We would rather clarify the specification before you buy than leave you uncertain afterwards.