Terms of Service

Last updated: 7 November 2026

These Terms of Service apply to purchases made through PWC Trade.

PWC Trade is operated by PlayWearCollect Ltd, a company registered in England and Wales.

Company number: 16870908
Trading address: Unit 19 Station Road Long Buckby, NN6 7PF
Email: playwearcollect@gmail.com

By using this website or placing an order with us, you agree to these Terms of Service.

1. About PWC Trade

PWC Trade supplies wholesale clothing stock, primarily to resellers, traders and other businesses.

Our stock may include pre-owned clothing, vintage clothing, branded clothing, surplus stock, clearance stock and other reseller-focused inventory.

Unless otherwise stated, PWC Trade boxes contain mixed stock rather than identical products.

2. Business and Consumer Customers

PWC Trade is designed primarily for customers purchasing stock for business or resale purposes.

If you purchase from us wholly or mainly for purposes outside your trade, business, craft or profession, you may be treated as a consumer under UK law.

Nothing in these Terms is intended to exclude or restrict any statutory rights that cannot legally be excluded.

Where different rules apply to consumers and business customers, applicable UK law will take precedence over these Terms.

3. Product Descriptions

We aim to describe every wholesale box as clearly as reasonably possible.

Product listings may specify information including:

• product category

• quantity

• brands or expected brand range

• grading or condition range

• size range

• price per piece

• expected variation

• representative photography

• estimated resale values where provided

Because much of our stock is pre-owned and wholesale in nature, individual garments within a box will vary.

Colours, styles, sizes, designs, branding, age and condition may differ between boxes unless the listing specifically states otherwise.

4. Representative Photography

Unless a product page expressly states that you will receive the exact items pictured, photographs should be treated as representative of the type and standard of stock offered.

You should not expect every garment in a wholesale box to match the specific garments shown in photographs.

Photography is intended to help demonstrate the category, general mix, condition and type of stock available.

5. Grading and Condition

PWC Trade uses its own grading definitions to describe the expected condition range of pre-owned clothing.

Second-hand clothing grading necessarily involves an element of judgement.

Our grading definitions may differ from those used by other wholesalers, marketplaces or individual sellers.

A grade does not mean that every garment will be identical in condition.

Depending on the product specification and grade purchased, stock may show signs including:

• general wear

• fading

• marks

• staining

• wash wear

• minor damage

• missing details

• repairs

• alterations

• other characteristics consistent with pre-owned clothing

Customers should review the grading information shown on the relevant product page before ordering.

6. Preparation for Resale

Wholesale pre-owned clothing may require preparation before resale.

This may include washing, steaming, ironing, lint removal, minor cleaning, repair, measuring, photography or other preparation appropriate to the customer's resale business.

Unless expressly stated otherwise, we do not guarantee that every item will require no preparation before resale.

7. Estimated Resale Values

Where we provide an estimated resale value, resale range, potential resale price or similar information, this is provided for guidance only.

It is not a guarantee of:

• selling price

• profit

• sales volume

• sell-through rate

• demand

• time required to sell the stock

Actual resale performance depends on factors outside our control, including platform, pricing, photography, listing quality, condition, market demand, customer base and the seller's own experience and effort.

Customers remain responsible for deciding whether a particular product is suitable for their business.

8. Prices

All prices are shown in pounds sterling unless otherwise stated.

The price payable is the price displayed at the time the order is placed, subject to any valid discount applied at checkout.

Where applicable, product pages may show:

• total box price

• price per piece

• multi-box pricing

• quantity discounts

Delivery charges, where applicable, will be shown before the order is completed.

If there is an obvious pricing or technical error, we reserve the right to cancel the affected order and refund any amount paid.

9. Quantity Discounts

Some products may qualify for Buy More & Save or other volume discounts.

Discount levels may differ between products and may be changed or withdrawn for future orders.

The applicable price shown at checkout is the final price for that order.

Discounts cannot normally be applied retrospectively after an order has been completed.

10. Orders

Placing an order constitutes an offer to purchase goods from PWC Trade.

An order is not guaranteed to be accepted merely because payment has been submitted.

We may decline or cancel an order where reasonably necessary, including where:

• stock is unavailable

• an incorrect price has been displayed

• a technical error has occurred

• payment cannot be authorised

• we reasonably suspect fraud or misuse

• we cannot reasonably deliver to the address supplied

If we cancel an order after payment has been taken, we will refund the relevant amount.

11. Stock Availability

Wholesale inventory can change quickly.

Although we aim to keep stock quantities accurate, there may occasionally be circumstances where stock becomes unavailable after an order has been placed.

If this happens, we will contact you and, depending on the circumstances, may offer:

• an alternative product

• an amended quantity

• store credit where agreed

• a partial refund

• a full refund

We will not substitute materially different stock without agreement.

12. Delivery

Tracked UK delivery is included unless otherwise stated on the product page or at checkout.

Estimated dispatch and delivery dates may be displayed on product pages.

These dates are estimates and may be affected by weekends, bank holidays, warehouse closure dates, courier delays or other circumstances outside our reasonable control.

Orders placed after the stated daily cut-off may be treated as having been received on the next working day.

If we become aware of a material delay affecting your order, we will contact you.

Some UK locations, including Highlands, islands and other remote areas, may require a different service or additional delivery arrangements.

Please see our separate Delivery & Returns page for further information.

13. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or additional costs resulting from incorrect or incomplete information supplied by the customer.

If an order is returned to us because delivery could not be completed, additional delivery charges may apply before the order is resent.

14. Checking Your Order

Please check your order as soon as reasonably possible after delivery.

If you believe:

• items are missing

• the wrong product has been supplied

• goods have been damaged in transit

• the order materially differs from the product specification

please contact us promptly with your order number and relevant photographs or information.

This helps us investigate the issue fairly and efficiently.

15. Returns

Because PWC Trade sells mixed wholesale and pre-owned clothing, customers should carefully review the relevant product specification, grading information and representative photography before purchasing.

Normal variation within the stated product specification or grading range will not ordinarily mean that the goods are incorrect or defective.

Business customers should contact us before returning any goods.

Please do not return stock without first obtaining return instructions from PWC Trade.

Where a return is agreed, we will explain:

• what goods should be returned

• where they should be sent

• the required condition

• who is responsible for return carriage

Our separate Delivery & Returns policy provides further information.

16. Consumer Cancellation Rights

Where a customer qualifies as a consumer under UK law, statutory cancellation and return rights may apply to distance purchases.

Nothing in these Terms removes or reduces any consumer right that cannot legally be excluded.

Where those statutory rights apply, they take precedence over any conflicting provision in these Terms.

17. Business Customer Returns

For customers purchasing wholly or mainly for resale, trade or business purposes, change-of-mind returns are not generally offered unless agreed by PWC Trade.

This does not affect any rights a business customer may have where goods have been materially misdescribed or where another legal remedy applies.

18. Refunds

Where a refund is agreed, it will normally be issued to the original payment method.

We may need to receive and inspect returned goods before issuing a refund where appropriate.

Processing times after a refund has been issued are determined by the customer's bank, card issuer or payment provider.

19. Ownership and Risk

Ownership of goods will pass to the customer once we have received full payment for them.

Risk in the goods passes in accordance with applicable law and the delivery arrangements for the order.

Nothing in this section overrides statutory consumer protections where they apply.

20. Resale Responsibility

Once stock has been supplied, the customer is responsible for how it is subsequently described, priced, marketed and resold.

Customers are responsible for complying with the rules of any marketplace or sales platform they use, including eBay, Vinted, Depop, Shopify, live-selling platforms, physical retail or other channels.

PWC Trade does not guarantee that any marketplace will accept a particular item or listing.

21. Brands and Trade Marks

Brand names and trade marks shown on the website are used to identify and describe the products being offered.

Unless expressly stated otherwise, PWC Trade is not affiliated with, endorsed by or sponsored by the brands whose products may appear in our wholesale stock.

22. Website Content

All original PWC Trade website content, including text, branding, graphics, layouts and original photography, is owned by or licensed to PlayWearCollect Ltd unless otherwise stated.

You may not reproduce, copy or commercially exploit our website content without permission, except where permitted by law.

23. Website Availability

We aim to keep the website available and accurate but cannot guarantee uninterrupted access.

We may temporarily suspend, alter or withdraw parts of the website for maintenance, technical reasons or business reasons.

We may also update products, prices, policies and website content from time to time.

Changes will not retrospectively alter an order already accepted unless required by law or agreed with the customer.

24. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

This includes liability that cannot legally be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any mandatory statutory rights.

For business customers, subject to applicable law, PWC Trade will not be responsible for indirect or consequential commercial losses such as:

• loss of anticipated profit

• loss of sales

• loss of business opportunity

• loss of goodwill

• marketplace account consequences

arising solely from the customer's resale of stock purchased from us.

Customers remain responsible for assessing whether stock is commercially suitable for their own business.

25. Events Outside Our Control

We will not be responsible for delays or failure to perform obligations caused by events outside our reasonable control.

These may include:

• severe weather

• courier disruption

• transport disruption

• fire or flood

• power or communications failure

• industrial action

• government restrictions

• supplier disruption

• other events we could not reasonably prevent

Where such an event affects an order, we will try to communicate with the customer and take reasonable steps to minimise disruption.

26. Privacy

Personal information is handled in accordance with our Privacy Policy.

Please review the Privacy Policy available through the website footer for information about how personal data is collected and used.

27. Changes to These Terms

We may update these Terms from time to time.

The version applying to your purchase will normally be the version in force when your order was placed.

The latest version will be published on this website with an updated revision date.

28. Governing Law

These Terms are governed by the laws of England and Wales.

For business customers, the courts of England and Wales will have jurisdiction over disputes arising from these Terms, subject to any mandatory legal rules that apply.

Consumers may have additional rights regarding where proceedings can be brought, and nothing in these Terms is intended to restrict those rights.

29. Contacting PWC Trade

If you have any questions about these Terms, a product specification or an order, please contact us before purchasing where possible.

PWC Trade
Operated by PlayWearCollect Ltd

Email: playwearcollect@gmail.com
Company number: 16870908